At Food Matters Live, we are committed to protect and respect your privacy.

This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to info@foodmatterslive.com. 

Who are Food Matters Live?

Food Matters Live are organisers of ‘B2B’ events for professionals working in the development of food and drink products, and suppliers of ingredients and related services to food manufacturing, retail, and food service. 

We are a company limited by guarantee (No.08117087). Our registered office is Amelia House, Crescent Road, Worthing, BN11 1RL.

How do we collect information about you?

We collect information about you when you complete a registration form, or contract, and every time you send or provide your details to Food Matters Live.

We may also collect information through your use of our website or when you access links on social media or in marketing e-mails by using cookies.  You can read more about how we use cookies on our Cookies page.

Do we source information from publicly available sources?

We may also obtain information from third parties occasionally. We protect any information obtained from third parties according to this policy, plus any additional restrictions imposed by the source of the information.

These third-party sources vary over time, but have included:

• Data brokers from which we purchase information to supplement the information we collect.
• Publicly available sources such as business networking sites or other information in the public domain

What information do we collect about you?

The personal information we may collect includes:

• Your name
• Job title
• Your company email address
• Company address
• Company phone number
• IP address of the device you use to access our websites

If you attend one of our events, we will also collect the following information as part of your participation at the event:

• Mobile phone number
• Any dietary requirements

Why do we collect this information?

We may process your personal information for certain legitimate business purposes, which include some, or all, of the following:

• To enhance, personalise or improve how we administer the events that you have registered to attend
• To better understand how you interact with our website
• To inform you of future events organised by us, which we believe you may have a legitimate interest in attending.
• To carry out our obligations arising from any contracts between you and us
• To seek your views or comments on the services we provide
• To process a job application

Whenever we process information for these purposes we will ensure that we always uphold your personal information rights. 

You have the right to object to this processing if you wish and if you do wish to do so please email info@foodmatterslive.com. .

Please bear in mind that if you do object this may affect our ability to carry out the functions outlined above for your benefit.

Who has access to your information?

If you register to attend one of our events we will supply your contact details to those partners whose sessions you have selected to attend, so that they can contact you after the event. 

Your information is supplied to them on the strict understanding that it is not used other than for this express purpose.

We will not sell, rent or share your information with third parties for marketing purposes.

Third party service providers working on our behalf:

In certain circumstances we may have to supply your details to our suppliers about an event you are attending. This may include, but not be limited to:
• Hotels, when an overnight stay is included
• Catering suppliers
• Technology suppliers who provide services used within the forum
In such circumstances the information made available will be the minimum necessary and will be supplied strictly on condition it is only used for that purpose.

Personal information is sometimes supplied to third parties engaged by Food Matters Live in order that they can take steps to verify that the personal information Food Matters Live holds is current and accurate and they may, on our behalf, seek to contact you in this regard. We will ensure that any such contact is limited so as not to be intrusive and they will always identify the purpose of the contact and make it clear that they are acting on behalf of Food Matters Live.

How do we store your information?

All personal information will be stored subject to appropriate technical and organisational security measures designed to protect against unauthorised or unlawful processing of personal information and against accidental loss or destruction of, or damage to, personal information.

Food Matters Live will take reasonable steps to ensure the reliability of any employees who have access to personal information.
 
Where we pass personal information to data processors, who process that information on our behalf, we will ensure that such data processors put in place an equivalent level of security measures.

How long do we keep hold of your information?

Any dietary requirements are deleted immediately following the event to which they relate.

If we have no contact with you for 5 years, your details will be added to a “do not contact” list, so that we do not add your details to our database again.

If you choose to unsubscribe from one or more of our mailing lists, your email address will be stored within a suppression list indefinitely.

The remaining information will be kept as reference.

How can you access and update the information we hold about you?

The accuracy of your information is important to us.

If you would like to contact us about the information which we hold about you, whether that is to:

• Receive a copy of the information we hold about you
• Have any mistakes corrected
• Ask us to delete your information

or have any questions, please email: info@foodmatterslive.com.

Making a complaint

If you are not satisfied with the way your request was handled, you may be able to refer your complaint to the Information Commissioner’s Office, see www.ico.org.uk.

How do you stop receiving information from us?

If you wish to stop receiving information about Food Matters Live and its services, email your request to info@foomatterslive.com.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be held responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate and practicable, publicised via our newsletters and other communications.

This privacy policy was last updated on 22nd July 2026.